The quality of our products and services is, without doubt, paramount. But central to our success is our reputation for honesty and integrity in all our dealings. It is defined by the actions of each of our employees – and measured in the trust our stakeholders place in us.
Meeting our customers’ needs
Our customers are unquestionably our most important stakeholder group. They create the pipeline of work that sustains our business. We therefore regard client satisfaction as a key indicator of our business performance. This is primarily measured through a combination of programme adherence metrics and stakeholder surveys.
In an increasingly value-conscious market, quality is what sets successful brands apart. Crown House Technologies operates robust processes to ensure predictable outcomes that satisfy our clients and drive ongoing improvement. We are continually refining our ISO 9001-certified quality management system to ensure our standards keep pace with expectations.
Supporting our suppliers
Our suppliers play a vital role in supporting our business activities, and our reputation depends on the quality of the services they deliver. For this reason we work closely with our trading partners to ensure they share our values. Our supplier relationships are founded on collaboration and respect – as borne out in our industry-leading payment record.
We expect our suppliers to comply with all applicable national and international regulations. This includes legislation relating to working hours, wages, welfare and human rights – along with the principles outlined in the International Labour Organisation’s Core Conventions.
Key trades must agree to work to strict targets based on our health, safety, environmental and people development objectives. In this regard, we believe in supporting our partners through training and knowledge-sharing, and hold regular forums to communicate clear expectations.